American Oncology Network

Customer Services Representative I

Revenue Cycle
Position Type
Full Time
Location : Name
AON Pharmacy
AON Pharmacy
US-FL-Fort Myers
Shift Times
8:00 AM - 5:00 PM
Work Days
Monday - Friday
Driving Position
Telecommute Position?

Company Overview

Acquired AON Pharmacy is an American Oncology Network, LLC (AON) partner.


AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care.


Launched in 2018, AON’s network has expanded in two years to include more than 140 providers in 15 states. AON serves its expanding network of partner practices by providing over 36 years of proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient.


Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most.


  • As a national company with locations in 15+ states and growing, the opportunity to join a national workforce with flexible remote work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program.
  • At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.


Our our AON Pharmacy in Ft. Myers is searching for a Customer Services Representative to join the team!


  • Provide assistance, support and direction to American Oncology Network (AON) patients via incoming and outbound calls regarding self-pay balances due.
  • Review assigned portion of patient accounts receivable to determine if assistance can be provided and/or next steps needed based on standard operating procedures.
  • Post patient payments and adjustments as required based on standard operating procedure. 
  • Explanation of Benefits (EOB)Knowledge desired.


  • High School Diploma or GED required
  • Six (6) months of medical experience preferred
  • One (1) year of customer service and accounts receivable experience
  • Experience with Word, Excel, organizational skills, strong written and verbal communication skills required


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